September 30, 2005
Where’d all the good people go?
I’ve been changing channels
I don’t see them on the TV shows
Where’d all the good people go
We got heaps and heaps of what we sow
-- Jack Johnson
What ever happened to service with a smile? I’ve had two great customer service experiences in the past week and that is saying a lot in the times we are living in. The first was at Chick-Fil-A and mad props to Truett Cathy, because there just isn’t a better example of service with a smile than in his establishments. I don’t care if you hate Chick-Fil-A – they are trained to be friendly and that just makes for a good experience. How about a blog shout out to the nice lady that handed my bag and when I said, “Thank you” she sincerely countered with “Yes ma’am, it was my pleasure! Have a nice day!” LOVED it – put me in a great mood straight off the bat on an otherwise dreary Tuesday morning.
Directly across the street and a mere matter of hours later, I visited the Express Oil. Cutest. Oil-Changer. Ever. Just a straight up nice kid – offered me a free car wash, walked over to the car wash while I drove over there, punched the buttons in for me and promised to meet me after the car wash was through to fix the beeping from my instrument panel (that annoying thing reminded me for about 2 weeks that I needed to change my oil every time I cranked the car). He was all, “Yes ma’am, I was glad to help you and would you like me to write down the price for that transmission flush you need?” And I was all thinking, how nice is this kid? I’m totally bringing the Jeep here for the flush action. (Hello nice Mr. Oil Changer Kid, Goodbye $100 bucks. Sigh). As promised, Danny met me outside the wash and tried to no avail to stop the assault of beeps, he went and asked his manager and came back, still no luck. He apologized profusely and aksed if i wanted him to consult my owner’s manual. “No, that’s totally cool, I can do that. Thanks for all of your help.” And with that I left – in a better mood than when I drove there and minus $23. See, good customer service. How easy is that?
Now, if we could all just base our random interactions with random people as our own customer service to the world, I think the world would be a better place. I’ve long been of this school of thought. When you get on the elevator with someone you don’t know, smile and speak. How hard is it? You never know, you may brighten someone’s day. Lord knows wherever they are headed, they’re bound to run into a bunch of crap, so at least you did your part, right? (Speaking of elevators, if you are relatively new to dabbsville, please head over to the search button and enter “elevator” you need to catch up).
And because I’m feeling so generous (well, guilty) I’m going to post two entries today! Please accept this small token as an apology for the lack of updates.
I don’t see them on the TV shows
Where’d all the good people go
We got heaps and heaps of what we sow
-- Jack Johnson
What ever happened to service with a smile? I’ve had two great customer service experiences in the past week and that is saying a lot in the times we are living in. The first was at Chick-Fil-A and mad props to Truett Cathy, because there just isn’t a better example of service with a smile than in his establishments. I don’t care if you hate Chick-Fil-A – they are trained to be friendly and that just makes for a good experience. How about a blog shout out to the nice lady that handed my bag and when I said, “Thank you” she sincerely countered with “Yes ma’am, it was my pleasure! Have a nice day!” LOVED it – put me in a great mood straight off the bat on an otherwise dreary Tuesday morning.
Directly across the street and a mere matter of hours later, I visited the Express Oil. Cutest. Oil-Changer. Ever. Just a straight up nice kid – offered me a free car wash, walked over to the car wash while I drove over there, punched the buttons in for me and promised to meet me after the car wash was through to fix the beeping from my instrument panel (that annoying thing reminded me for about 2 weeks that I needed to change my oil every time I cranked the car). He was all, “Yes ma’am, I was glad to help you and would you like me to write down the price for that transmission flush you need?” And I was all thinking, how nice is this kid? I’m totally bringing the Jeep here for the flush action. (Hello nice Mr. Oil Changer Kid, Goodbye $100 bucks. Sigh). As promised, Danny met me outside the wash and tried to no avail to stop the assault of beeps, he went and asked his manager and came back, still no luck. He apologized profusely and aksed if i wanted him to consult my owner’s manual. “No, that’s totally cool, I can do that. Thanks for all of your help.” And with that I left – in a better mood than when I drove there and minus $23. See, good customer service. How easy is that?
Now, if we could all just base our random interactions with random people as our own customer service to the world, I think the world would be a better place. I’ve long been of this school of thought. When you get on the elevator with someone you don’t know, smile and speak. How hard is it? You never know, you may brighten someone’s day. Lord knows wherever they are headed, they’re bound to run into a bunch of crap, so at least you did your part, right? (Speaking of elevators, if you are relatively new to dabbsville, please head over to the search button and enter “elevator” you need to catch up).
And because I’m feeling so generous (well, guilty) I’m going to post two entries today! Please accept this small token as an apology for the lack of updates.
Posted by Amy at 13:11:47 |
